CMD Management Academy Certificate in Communication Skills for Business

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PRODUCT DETAILS

PROGRAM PROFILE

The CMD Management Academy Certificate in Communication Skills for Business is designed to help newly appointed and practising first line supervisors and managers, to rapidly improve their communication skills essential to the effectiveness of managers in all areas of business activity.

The program provides learning in a full range of business communication skills, and will help managers make a powerful impact in complex engagements with employees, customers, other managers, and peer groups.

PROGRAM CONTENT

The courses in this program include:

COURSE 1: INTERPERSONAL COMMUNICATION SKILLS

  • Unit 1: Getting Started
  • Unit 2: Understanding Communication
  • Unit 3: Barriers to Communication
  • Unit 4: Verbal Communication
  • Unit 5: Active Listening
  • Unit 6: Non-Verbal Communication
  • Unit 7: The Art of Persuasion
  • Unit 8: Effective Questioning
  • Unit 9: When to put it in writing
  • Unit 10: Wrapping-Up

COURSE 2: MANAGING MEETINGS

  • Unit 1: Getting Started
  • Unit 2: Meeting Types and Purposes
  • Unit 3: Effective versus Ineffective Meetings
  • Unit 4: Planning for the Meeting
  • Unit 5: Managing the Logistics
  • Unit 6: Meeting Technologies
  • Unit 7: Meeting Roles and Responsibilities
  • Unit 8: Chairing the Meeting
  • Unit 9: Controlling the Meeting
  • Unit 10: Games People Play
  • Unit 11: Taking Minutes
  • Unit 12: Wrapping-up

COURSE 3: WRITING FOR BUSINESS

  • Unit 1: Getting Started
  • Unit 2: Effective Writing Process
  • Unit 3: Analysing your Audience Needs
  • Unit 4: Organising Your Information
  • Unit 5: Writing the Draft
  • Unit 6: Using and Describing Graphical Information
  • Unit 7: Editing and Revising your Work
  • Unit 9: Writing Emails
  • Unit 8: Writing Business Letters
  • Unit 10: Wrapping-Up

COURSE 4: NEGOTIATING AND NETWORKING

  • Unit 1: Getting Started
  • Unit 2: Understanding Negotiations
  • Unit 3: The Negotiating Process
  • Unit 4: Communication Skills for Successful Negotiating
  • Unit 5: Setting the Negotiation Objectives
  • Unit 6: Preparing for Negotiations
  • Unit 7: Opening Positions
  • Unit 8: Bargaining
  • Unit 9: Dealing with Challenges
  • Unit 10: Closing the Negotiations
  • Unit 11: Dealing with Difficult People
  • Unit 12: Beyond Negotiations
  • Unit 13: Wrapping-up

COURSE 5: GIVING BRIEFINGS AND MAKING PRESENTATIONS

  • Unit 1: Getting Started
  • Unit 2: Effective Presentations
  • Unit 3: Knowing your Audience
  • Unit 4: Developing the Content
  • Unit 5: Structuring the Presentation
  • Unit 6: Delivering the Presentation
  • Unit 7: Using Flip Charts
  • Unit 8: Compelling PowerPoint Presentations
  • Unit 9: Managing the Logistics
  • Unit 10: Overcoming Nervousness
  • Unit 11: Wrapping-up

ADMISSION REQUIREMENTS

There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

PROGRAM DURATION

Learners have 3 months from the date of enrolment to complete the Certificate Program.

ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

6 REASONS TO ENROL IN THIS PROGRAM NOW!

  • CMD Management Academy is an ILM Quality Approved Training Academy.
  • You get a CMD Management Academy Certificate
  • All CMD Management Academy courses are iPad and Mobile device compatible.
  • You get real value for money (E-learning costs a fraction of conventional learning).
  • You can get started immediately.
  • You can learn at your own pace, at home, at work, anywhere you choose.

LEARNING WITH CMD MANAGEMENT ACADEMY

  • Online presentations
  • Online quizzes
  • Online videos
  • Downloadable learning manual / workbooks / templates/ articles (manuals contain between 60 and 100 pages)

CERTIFICATION: CMD Management Academy Parchment Certificate (mailed)

DELIVERY: On-line

RESOURCES: Downloadable Learners Manuals for each course, additional articles, workbooks, and worksheets.

ILM QUALIFICATIONS

Candidates can elect to upgrade their CMD Management Academy Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.

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