CMD Management Academy Certificate in Effective Supervision

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PRODUCT DETAILS

PROGRAM PROFILE

The CMD Management Academy Certificate in Effective Supervision program is designed to assist newly appointed supervisors, or those preparing for management positions to quickly acquire the skills and knowledge with which to take control in their new roles.

The program comprises 5 courses, forming the perfect learning suite for the new and aspiring supervisors and first line managers.

PROGRAM CONTENT

The courses in this program include:

COURSE 1: PLANNING AND ALLOCATING WORK

  • Unit 1: Getting Started
  • Unit 2: Understanding Management
  • Unit 3: The Functions of Management
  • Unit 4: Setting Team Goals
  • Unit 5: Organising Work
  • Unit 6: Assigning Work
  • Unit 7: Delegating Effectively
  • Unit 8: Management Controls
  • Unit 9: Giving Feedback
  • Unit 10: Managing with Authority
  • Unit 11: Wrapping-up

COURSE 2: INTERPERSONAL COMMUNICATION SKILLS

  • Unit 1: Getting Started
  • Unit 2: Understanding Communication
  • Unit 3: Barriers to Communication
  • Unit 4: Verbal Communication
  • Unit 5: Active Listening
  • Unit 6: Non-Verbal Communication
  • Unit 7: The Art of Persuasion
  • Unit 8: Effective Questioning
  • Unit 9: Effective Writing
  • Unit 10: Wrapping-Up

COURSE 3: UNDERSTANDING LEADERSHIP

  • Unit 1: Getting Started
  • Unit 2: Understanding Leadership
  • Unit 3: The Evolution of Leadership
  • Unit 4: Leadership Styles
  • Unit 5: Situational Leadership
  • Unit 6: Transformational Leadership
  • Unit 7: Becoming a Transformational Leader
  • Unit 8: Learning Leadership
  • Unit 9: Wrapping-up

COURSE 4: LEAD AND MANAGE WORKPLACE RELATIONSHIPS

  • Unit 1: Getting Started
  • Unit 2: Managing Relationships
  • Unit 3: Using Feedback
  • Unit 4: Managing Diversity
  • Unit 5: Cross-Cultural Communication
  • Unit 6: Building Trust and Confidence
  • Unit 7: Managing Internal Communication
  • Unit 8: Networking
  • Unit 9: Resolving Workplace Conflict
  • Unit 10: Wrapping up

COURSE 5: MANAGING EMPLOYEE PERFORMANCE

  • Unit 1: Getting Started
  • Unit 2: Understanding Performance Management
  • Unit 3: The Manager’s Role
  • Unit 4: Preparing for the Review Meeting
  • Unit 5: Conducting the Performance Review Meeting
  • Unit 6: Providing Effective Feedback
  • Unit 7: Performance Planning
  • Unit 8: Development Planning
  • Unit 9: Managing Underperformance
  • Unit 10: Wrapping Up

ADMISSION REQUIREMENTS

There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

PROGRAM DURATION

Learners have 3 months from the date of enrolment to complete the Certificate Program.

ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

6 REASONS TO ENROL IN THIS PROGRAM NOW!

  • CMD Management Academy is an ILM Quality Approved Training Academy.
  • You get a CMD Management Academy Certificate
  • All CMD Management Academy courses are iPad and Mobile device compatible.
  • You get real value for money (E-learning costs a fraction of conventional learning).
  • You can get started immediately.
  • You can learn at your own pace, at home, at work, anywhere you choose.

LEARNING WITH CMD MANAGEMENT ACADEMY

  • Online presentations
  • Online quizzes
  • Online videos
  • Downloadable learning manual / workbooks / templates/ articles (manuals contain between 60 and 100 pages)

CERTIFICATION: CMD Management Academy Parchment Certificate (mailed)

DELIVERY: On-line

RESOURCES: Downloadable Learners Manuals for each course, additional articles, workbooks, and worksheets.

ILM QUALIFICATIONS

Candidates can elect to upgrade their CMD Management Academy Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.

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