CMD Management Academy Certificate in Managing Quality and Improvement

PROGRAM PROFILE

Comprising 5 courses and 100+ hours of online learning, the CMD Management Academy Certificate in Managing Quality and Improvement is designed to enable experienced supervisors and managers to develop and implement a plan for improving the quality of business operations.

The program has a strong focus on continuous quality improvement, and innovation, and will help managers set up processes to contribute to innovation, improve business processes, service quality and improve team productivity, and business performance.

PROGRAM CONTENT

The courses in this program include:

COURSE 1: UNDERSTANDING QUALITY MANAGEMENT

• Unit 1: Getting Started
• Unit 2: Understanding Quality
• Unit 3: Understanding Quality Standards
• Unit 4: Understanding ISO 9001
• Unit 5: Customers and Quality
• Unit 6: The Costs of Quality
• Unit 7: Total Quality Management
• Unit 8: Quality Awards
• Unit 9: Benchmarking
• Unit 10: Implementing Quality
• Unit 11: Wrapping Up

COURSE 2: SOLVING PROBLEMS AND MAKING DECISIONS

• Unit 1: Getting Started
• Unit 2: The Problem Solving Method
• Unit 3: Problem Recognition and Definition
• Unit 4: Gathering Information
• Unit 5: Understanding Causes
• Unit 6: Improving Processes
• Unit 7: Generating Solutions
• Unit 8: Analysing Possible Solutions
• Unit 9: Selecting the Best-fit solution
• Unit 10: Analysing Risks
• Unit 11: Implementing the Solution
• Unit 12: Monitoring Progress
• Unit 13: Wrapping Up

COURSE 3: BUSINESS IMPROVEMENT TECHNIQUES

• Unit 1: Getting Started
• Unit 2: Understanding Continuous Improvement
• Unit 3: Understanding Processes
• Unit 4: Process Variation and Control
• Unit 5: Understanding Kaizen
• Unit 6: Improving Processes
• Unit 7: Lean and the 7 Wastes
• Unit 8: Problem Analysis Tools
• Unit 9: Causal Analysis Tools
• Unit 10: Analyzing Possible Solutions
• Unit 11: Implementing the Solution
• Unit 12: Wrapping Up

COURSE 4: MANAGING SERVICE QUALITY

• Unit 1: Getting Started
• Unit 2: Understanding Service Quality
• Unit 3: Developing Service Standards
• Unit 4: Measuring Customer Satisfaction
• Unit 5: Monitoring Service Quality
• Unit 6: User SERVQUAL
• Unit 7: Evaluating Service Quality
• Unit 8: Improving Customer Service
• Unit 9: Service Level Agreements
• Unit 10: Wrapping-up.

COURSE 5: LEADING AN IMPROVEMENT TEAM

• Unit 1: Getting Started
• Unit 2: Defining the Effective Team
• Unit 4: Planning Improvement with DMAIC
• Unit 3: Setting-up the Improvement Team
• Unit 5: Managing Risk
• Unit 6: Assigning Work
• Unit 7: Communicating the Work Plan
• Unit 8: Manage Opportunities for Further Improvement
• Unit 9: Reviewing your Team Leadership Effectiveness
• Unit 10: Wrapping-up

ADMISSION REQUIREMENTS

There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

PROGRAM DURATION

Learners have 3 months from the date of enrolment to complete the Certificate Program.

ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

6 REASONS TO ENROL IN THIS PROGRAM NOW!

• CMD Management Academy is an ILM Quality Approved Training Academy.
• You get a CMD Management Academy Certificate
• All CMD Management Academy courses are iPad and Mobile device compatible.
• You get real value for money (E-learning costs a fraction of conventional learning).
• You can get started immediately.
• You can learn at your own pace, at home, at work, anywhere you choose.

LEARNING WITH CMD MANAGEMENT ACADEMY

• Online presentations
• Online quizzes
• Online videos
• Downloadable learning manual / workbooks / templates/ articles (manuals contain between 60 and 100 pages)

CERTIFICATION: CMD Management Academy Parchment Certificate (mailed)

DELIVERY: On-line

RESOURCES: Downloadable Learners Manuals for each course, additional articles, workbooks, and worksheets.

ILM QUALIFICATIONS

Candidates can elect to upgrade their CMD Management Academy Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.